Author John Hawkins | Application Development Director
Tracking Partner Usage in Sterling B2Bi
One of the ongoing challenges in integration environments is determining which partners are actively using your services. While it may sound straightforward, it is a complex issue. Over time, customers may come and go, services are replaced, and clients migrate to alternative solutions. These factors make it difficult to maintain visibility of active usage.
The Service Management Gap
Within API Management platforms, usage tracking is a core feature. They provide the ability to manage consumers, deprecate APIs, and monitor consumption patterns with relative ease. However, this is not the case with many integration tools, including Sterling B2Bi. Identifying whether a customer is actively using a Sterling-hosted service often requires complex database queries buried deep within the system.
This challenge is not unique to Sterling. Many integration platforms invest heavily in customer onboarding but lack equivalent mechanisms for monitoring ongoing usage and disengagement.
The Opsis Advantage
Opsis, Coliance’s business process monitoring tool, addresses this challenge directly. By applying simple but powerful filters, Opsis allows you to identify when customers last used your business processes. This visibility enables you to make informed decisions about whether access should remain or be retired – strengthening both operational efficiency and security.
With Opsis, tracking partner usage in Sterling B2Bi becomes a streamlined, reliable process.
Related Articles
